Ambient Comfort LLC Blog

A message to all customers from the company President, Anthony Gaetano

March 17th, 2020

We are in unprecedented times here in our great nation, state, and city.  Ambient Comfort has been serving our community for years and as we navigate the coronavirus (COVID-19) in our region, we aim to continue serving the needs of our customers and team members, while doing our best to protect the community at large.  

Safety is the number one priority at Ambient Comfort every day.  In helping to ensure functioning heat and cooling, our team plays a role in maintaining the health and safety of our community.  Therefore, we will remain open but make adjustments to our normal operating procedures, continuing to follow Centers for Disease Control and Prevention (CDC) guidelines during this time, including social distancing. These extra safety measures are outlined below and will remain in place until further notice.   

If you are in need of service, please call our main line at 856-213-6586 for service at any hour.  Local staff are available to answer the phones from 8 am to 5 pm Monday-Friday. We have an after-hours answering service as well, so you will be able to speak with someone directly to take care of your needs.   

With the safety of our customers and employees of the utmost importance, we will be following cleaning protocols recommended by the CDC and state agencies. Additionally, any team member that has a fever, is showing signs of sickness, or who has been known to be exposed and not protected will be asked to remain at home.  

Service call precautions

At this time, we are open and running calls to homes and businesses.  We want to be there for you in case of emergencies and make sure we keep our customers safe and comfortable at home and work. However, the safety of our employees is a key priority, and we will take caution to protect the health of our team members.  

When you call in, our office staff will be asking if anyone in the home has traveled outside of the country, has a fever, was diagnosed with or had exposure to the virus. This will enable us to be proactive with our team’s response and level of protection.  

In most cases we can troubleshoot equipment from outside, in a crawl space, or in attics and basements with minimal face-to-face contact.  We will be following protocols to maintain a safe work environment by wearing gloves, wearing masks if needed, and disinfecting work areas in the home and in our trucks after each call.  

You may be asked by a technician to speak via video or FaceTime, and we may ask that you help control the thermostat while we are stationed at the equipment. We appreciate your flexibility and collaboration so that we may provide the services you need. 

Our normal process is for repair work to be approved via signature before beginning work.  In order to reduce contact, we will be suspending this requirement at this time so you will not be asked to sign a phone or tablet by our team.  

We will continue to review and monitor these new policies and will send out communications via email and social media if our plan changes.  We greatly appreciate our customers and team members here at Ambient Comfort, and will continue to balance the health of our customers and employees with your continued need for service.  Please do not hesitate to call us with any questions. We look forward to a day when we can shake your hand again. Thank you and be well. 

 

Sincerely, 

Anthony Gaetano

Continue Reading

Why Is My Heater Making Noises

March 16th, 2020

Heaters are not supposed to make noise. No, this isn’t dependent on the type of furnace you have, from boilers to ductless heat pumps, they’re all supposed to operate relatively quietly. That’s why these sounds are so important to notice—they can clue you in on a sinister problem that’s starting to develop within your heater.

So, if you’re a homeowner that’s trying to mitigate problems and you’d like to make sure your heater is working in prime condition, take a look at the types of sounds that heaters make below and see if any of them sound familiar. While there’s not much a homeowner can do about a noisy heater, a team of professionals is more than able to treat the problem at the lowest possible cost.

Remember, if you notice one of these sounds and you need heating repair in Mount Laurel, NJ give our team a call today.

Continue Reading

WPG Talk Radio Host Harry Hurley Loves Our Maintenance Program

March 3rd, 2020

We don’t harp on and on about our maintenance program for no reason! The truth is, we’re all about saving money and providing our customers with long-lasting comfort care. The only way to achieve both of these goals is with a quality maintenance program. With a yearly tune-up, you can look to avoid expensive repair costs and save money with minor adjustments made ahead of time by a licensed professional.

Our local talk radio host, Harry Hurley, get’s what we’ve been saying this whole time! From our free reminders to our priority service, he understands the benefits of belonging to a maintenance plan like our Comfort Club.

Unconvinced? Take a look and see for yourself what he’s got to say about the team here at Ambient Comfort. Give us a call if you’re interested in signing up for our maintenance program, carried out by the best technicians in the area.

Continue Reading

Furnace Safety 101

March 2nd, 2020

Good morning class, today we’ll be discussing some of the intricacies with furnace safety and how you can have your own furnace safety checklist!

While furnaces are built for safety, and year after year a new technological breakthrough leads to better furnace safety and performance, they’re still combustion machines. At the end of the day, your heating system is still burning fuel to create heat, and this can be dangerous when neglected or poorly maintained.

If you’re constantly feeling nervous or awake late at night worrying over the state of your furnace, then this post is for you. While we might be ready to perform Cherry Hill furnace repairs, we need homeowners to be vigilant and contact us when their systems aren’t working correctly. Stay sharp and utilize this safety checklist to ensure your heater is in good condition.

Continue Reading

Heater Breakdown: A Step by Step Guide

February 17th, 2020

Heater breakdowns are the epitome of an emergency. Our community here in New Jersey depends on heaters to the point where sometimes our lives depend on them, and when temperatures drop below freezing—having a heater break down can be downright terrifying.

So, before the panic sets in, we’re going to talk a little bit about what you should do when you’re dealing with a heater breakdown and what could potentially be happening to your system at that moment. Though, to put it easily, give an HVAC professional a call as soon as possible when you’re first aware that you need heating repair in Mount Laurel, NJ to bring your heater back from the brink. A team of professionals is always going to be a good idea when you hold your heating as close to your heart as we do!

Continue Reading

Insidious Boiler Repairs to Watch for

February 3rd, 2020

Boilers, just like every other heating system available, aren’t perfect. They can suffer from common problems that other heaters usually do, like lack of heating and interior burner problems, but they can also suffer from unique issues that homeowners aren’t always prepared for.

Since boilers utilize water pipes to heat your home, the problems they exhibit seem more like leaky plumbing problems or frozen pipes, which calls for a different type of specialist. That’s why so many homeowners get left in the dark when they contact an amateur for boiler repair in Atlantic County, NJ, precisely because someone who is well equipped to work on a furnace might not necessarily know what to do about boiler issues.

Thankfully, we’re here to help. If one of the following boiler problems looks familiar, then let our team know and we can provide you with an affordable solution in no time.

Continue Reading

Are Your Heating Bills Too Expensive?

January 20th, 2020

Before you get too carried away, remember that we’re just your friendly, neighborhood HVAC contractor. While we can’t necessarily help you pay your high heating bills, we can try to explain why those bills are so high and some solutions to mitigate the problem going forward!

The major problem with living in our neck of the woods is that heating in Cherry Hill, NJ can get pretty expensive during the dead of winter. That means we need to be a little bit more prepared for heating solutions than our friends or relatives in other areas of the country. Poor planning and neglecting our heating systems means that we’ll be saddled with higher bills than we’re ready to pay for.

So, let’s talk about what you can do to lessen the burden of high heating bills, and how you can possibly avoid them all together come next year.

Continue Reading

Furnace FAQ: 4 Common Furnace Questions

January 6th, 2020

It’s that time of year again when furnaces are chugging along against the brutal cold here in New Jersey, and every homeowner is obsessing over whether or not their heater will make it. We don’t just get service calls this time of year, but calls with all sorts of questions about furnace health, efficiency, and replacement. So, we’re going to be talking today about the most common furnace questions we get, to hopefully ease your mind and provide a solution that doesn’t cause so much stress.

For the homeowners out there that are noticing some pretty significant problems, we want to remind you that we’re always available for furnace repair in Egg Harbor Township. While increased efficiency and inconveniences are problems that can wait until warmer temperatures, a broken down or malfunctioning furnace needs to be addressed immediately. Don’t hesitate to call the professionals today!

Continue Reading

Heat Pump Stuck on Cooling? Here’s What To Do

December 23rd, 2019

Nothing feels worse in the middle of the winter than pressing “heat” on your thermostat, to then feel frigid air coming from your air handler. Heat pumps are supposed to heat your home, at least that’s what you were told when it installed! Not only that, but it’s freezing outside and you can’t deal with it being freezing inside as well, right?

Well, before you panic, we’d like to say that this kind of thing happens. It’s still a problem, and perhaps we can clue you into some solutions for said problem.

Firstly, we’d like to emphasize that you shouldn’t just start dealing with this as normal. Don’t’ shut off your heat pump for the season as you brace yourself to deal with the frigid temperatures alone. For emergency Mount Laurel HVAC services, contact our team to help get your system back on track. Though, perhaps we can give you a bit more information as to what’s happening to your heat pump.

Continue Reading

Signs of Imminent Heater Repair

December 9th, 2019

Furnaces are not magic. They consume the fuel or energy that gets delivered to your house via a pipeline, wiring system, or delivery, and produce heat. While we often forget about this process, thanks to the quiet and productive nature of these systems, sometimes we can be blinded into thinking that everything is running smoothly when it’s not. If you’re looking to avoid furnace repair in Cherry Hill, NJ then you’re going to have to be more vigilant than that.

That’s where we come in! We’re your neighborhood professionals when it c omes to anything to do with your heater. As the folks who are usually contacted when problems occur, we can give you a few signals that you might notice when your heater is having a rough time.

If any of the signs we’ve mentioned below sound familiar, make sure to contact us right away!

Continue Reading