Reviews
Service guy was friendly knowledgeable and did an excellent job.
I'll give him 5 stars if he drops off the air filter he didn't have.
Mark was fast clean and easy going explained things throughly and made life cool again !
I have had four techs to my residents in the past 2 years. This time a tech named Kevan was dispatched to my home for an emergency call. The service he provided and knowledge he shared was above and beyond anything I have experienced to date. Please, please make a notation in my account KEVAN is the tech for me.
Ambient Comfort tech Eric did an great job. When onsite he diagnosed the problem, had the part on his truck, made the repair.
Thanks Eric
Cannot say enough good things about Ambient Comfort. I have dealt with them for over ten years with HVAC for commercial sites I am involved with and my own home, without issue. Recently a heat wave pushed my central AC to the brink, my home maintained a balmy 80 to 82 degrees. I attributed it to the ac being old and temperatures near 100. (truth be told we have been contemplating a new unit) After two brutal days of this, I called their service department. Now we are in a heat wave, I know they are busy, but they showed up within 24 hours. The office actually diagnosed the issue on my initial call, more on that later. I was given a window for the service call. The technician texted me they were enroute and the text had the technicians name and picture. 5 minutes after the text, the technician calls me to discuss the issue and talk to me about what they had on file about my ac as I have two units. In short, he was saving time on site by getting the background so they could get right to work upon their arrival. They gave me a GPS ETA and once on site they hit the ground running. Within 20 minutes, the issue was found, which is exactly what the office told me was the likely cause.
You may think this story sounds like a normal repair call, but it had 5-star attributes. The company was on point with their appointment time, they contacted me twice within ½ hour of the appointment time to let me know they were on their way and to discuss my issue. The technicians pulled up in a labeled Ambient Comfort service vehicle and both technicians wore company branded apparel. At no point did it appear that this company was anything less then professional. Their iPad documented their site findings and photographed aspects of the system. I compare this to some business that pull up in an unbranded truck or a truck that looks like it was lucky to be road worthy. It doesn't sound like much but when you want a company to show up, you want to ensure their vehicles and equipment are functional. Cost was reasonable, and somewhat priceless considering the situation. Truth be told I expected when I called to be told that they are days away from showing up, their 24-hour repair was much appreciated.
Very fast service to our church when the air wasn't working. We were so greatful for their speedy help and making sure we were up and running asap. Eric got it working and was very helpful !
