Careers
Ambient Comfort is looking to fill the following positions
- Paid Holidays
- Paid Vacations
- Medical Insurance
- and much more!
Customer Service Representative Job Description:
- Schedule and book the service or sales appointments when clients and prospect call.
- Develop profitable sales and acquire customers through our established sales and marketing program.
- Identify new business opportunities by performing direct sales activities and provide support to the administrative personnel as requested.
- To dispatch, manage and allocate resources to meet the expectations of our clients
- Develop self-generated leads through networking, data mining (from existing client records) and referral generation from previous clients.
- Customer Service Rep Dispatcher’s Responsibilities/Duties/Functions/Tasks
- Answer the phone quickly and professionally.
- Call customers to confirm maintenance appointments and schedule as necessary.
- Work closely with service dispatch to coordinate scheduling.
- Sell new service agreements and renew existing service agreements.
- Grow, monitor and maintain the maintenance programs; update changes in ownership, add new install job information and review reasons for non-renewals.
- Receive, record and maintain sales lead information, set appointments as necessary.
- Communicate clearly, precisely, and in a friendly manner. Take and deliver messages as appropriate. Ensure messages are received and follow up as appropriate.
- Ensure the accurate capture, data entry and maintenance of customer information.
- Work closely with the service, IAQ and sales departments, recognizing and identifying possible sales opportunities facilitating appropriate follow up.
- Be familiar with our company, products, and services so many questions can be answered without consulting others.
- Alert managers quickly to significant customer issues, serving as a champion of the customers to our company.
- Perform dispatching and scheduling of service technicians and other resources.
- Win the confidence of new clients when they call for service or repairs.
- Schedule the client appointment and assign/match qualified staff to perform the work.
- Increase revenue from established customers, and generate additional revenue from new customers by using proper sales techniques, problem solving skills and account management.
- Follow-up on all leads, proposal, and potential sales until closed or lost
- Track lost sales
- Perform customer satisfaction calls after each visit.
- Ask for referrals and inform client where and how to make them.
- Have a good working knowledge of our products and services being offered. This may require additional study and training both on and off site.
- Continuously improve knowledge of HVAC work, and in particular how Ambient Comfort operates to benefit the customer.
- Establish goals and objectives as they relate to the position, along with a plan of action to attain or exceed set goals.
- Regularly review and monitor progress against goals, and seek assistance as needed.
- Communicate effectively with associates, superiors, vendors and customers.
- Possess superior interpersonal skills.
- Efficiently manage his/her time and schedules.
- Be computer literate to the extent necessary to fulfill this function. Knowledge of Excel and Word is required. Should also be very familiar with the use of smart phones, email and text messaging.
- Must be capable of understanding client needs, and favorably influence their decision.
- Constantly be learning through training from suppliers, trade shows, seminars, independent study, and other employees.
- Clean, neat and professional appearance.
Job Type: Full-time
Salary: $12.00 to $16.00 /hour
Service Technician Job Description:
- Ambient Comfort is searching for a service technician for residential and light commercial work.
- This ideal candidate must possess a broad knowledge of low and high voltage controls, be able to trouble shoot refrigeration circuits, and have the ability to perform factory specified routine maintenance. This candidate must be able to communicate effectively with our customers as well as our management staff, and also have a working knowledge of smart devices, tablets and smart phones.
- This ideal candidate should have 3 years experience, all required hand tools, a current, good standing drivers’ license, an EPA refrigeration card and be able to pass a national screening and drug test.
Benefits Offered:
- Paid Holidays
- Paid Vacations
- Medical Insurance
- AFLAC
- Company Vehicle
- Spiff Program
- Continuing Education
- Company Uniforms
Job Type: Full-time
Salary: $30,000.00 to $75,000.00 /year
*Pay may depend on skills and/or qualifications
Installer Job Description:
- Residential HVAC company is looking for experienced HVAC Installers.
- Previous HVAC installation is required.
- Employment Type:Full-Time
Qualifications:
- HVAC Installation: 3 years
- Valid Driver’s License
- EPA Certification a plus
- Ability to work Saturdays
- Drug free workplace
- Desire to exceed customer’s expectations
- Benefits Offered:
- Medical Insurance
- Paid Vacations
- Paid Holidays
- Simple IRA
About Ambient Comfort:
- Ambient Comfort is a leader in the HVAC industry, providing superior service and installation. Since our founding in 2011 we strive to create the ultimate living or working environment by creating customized solutions based on what is needed to run as efficiently as possible. Above all, we backup our service and installation.
Job Type: Full-time
Salary: $30,000.00 to $60,000.00 /year
